dg99 Responsible
Gaming Programme

dg99 operates an unconditional 18+ policy across all of its gaming and betting services. Online gambling is strictly for adults, and dg99 takes its responsibility to prevent underage access seriously. By creating an account on dg99.im, you confirm that you are at least 18 years of age and that you are legally permitted to participate in online gambling activities.

During the registration process, dg99 collects your date of birth and may cross-reference this against payment method records. Where dg99 has reasonable grounds to suspect that a player may be under the age of 18, the account will be suspended immediately pending age verification. The player will be required to submit a government-issued identity document — such as a Bangladesh National ID card or passport — confirming their date of birth before the account can be reactivated.

Any winnings accumulated during a period when an account is under age-verification suspension will be withheld until verification is complete. If verification confirms that the player is under 18, the account will be permanently closed, all deposits will be returned, and any accumulated winnings will be forfeited.

Problem gambling can develop gradually and is not always easy to recognise in oneself. dg99 encourages all players to periodically reflect on their gaming habits. Below are common signs that gambling may be moving from entertainment into a problem that warrants attention.

dg99 provides a suite of responsible gaming tools that are accessible to every registered player. These tools are designed to give you genuine, effective control over your gaming activity. You do not need to be experiencing a problem to use them — many players use these tools proactively as part of managing their entertainment budget and time.

All responsible gaming tools can be activated by contacting dg99's support team at [email protected]. When you request a restriction, dg99 will apply it promptly. Reductions in limits and activation of time-out or self-exclusion periods take effect immediately. Requests to increase limits or end a time-out period early are subject to a mandatory cooling-off period before they can take effect.

One of the most effective ways to keep your gaming within a comfortable and sustainable range is to set a deposit limit. dg99 allows players to set daily, weekly, and monthly deposit limits in Bangladeshi Taka. A deposit limit means that once you have deposited up to that amount within the defined period, no further deposits will be accepted until the period resets.

How to Set a Deposit Limit: Contact dg99's support team at [email protected] and request a deposit limit. Specify whether you want a daily, weekly, or monthly limit and the maximum BDT amount you wish to deposit within that period. The limit will be applied to your account promptly.

Reducing Your Limit: A request to reduce an existing deposit limit takes effect immediately. For example, if you currently have a weekly deposit limit of ৳10,000 and you request a reduction to ৳5,000, the lower limit applies straight away.

Increasing or Removing Your Limit: A request to increase a deposit limit or to remove one entirely is subject to a mandatory 7-day cooling-off period before the change takes effect. This cooling-off period is in place to protect players from impulsive decisions made during a losing streak or a period of elevated emotion. During the cooling-off period, your existing, lower limit remains in force.

Self-exclusion is dg99's most comprehensive responsible gaming tool. It is designed for players who feel that gambling has become a problem and who want to remove access to their dg99 account for an extended period to regain control. Self-exclusion is a serious step, and dg99 processes all such requests with the highest priority and without question.

How Self-Exclusion Works: When you request self-exclusion, your dg99 account is immediately suspended. You will be unable to log in, deposit, place bets, or access any gaming feature on dg99.im for the full duration of the exclusion period. You will also be removed from all marketing and promotional communications, including emails and notifications about bonuses, cricket events, and slot promotions.

Self-Exclusion Periods: dg99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion (which is indefinite and irreversible). Permanent exclusion cannot be reversed under any circumstances. For temporary exclusion periods, a request to end the exclusion early will not be processed — you must complete the full period you selected.

How to Request Self-Exclusion:

1. Contact dg99's support team by email at [email protected].
2. Use the subject line "Self-Exclusion Request" and include your registered account username or email address.
3. Specify the exclusion period you wish to apply (6 months, 1 year, 3 years, or permanent).
4. dg99 will confirm the exclusion and suspend your account within 24 hours of receiving your request.

A time-out is a shorter, more flexible break from gaming that sits between simply logging out and committing to a full self-exclusion. It is suitable for players who want to step back for a defined period — perhaps because life has become busy, because they feel their gaming is taking up more time than they would like, or simply because they want a structured break to reset their habits.

Available Time-Out Periods: dg99 offers time-out periods of 24 hours, 48 hours, 1 week, 2 weeks, and up to 6 weeks. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. All marketing communications are paused for the duration of your time-out.

Ending a Time-Out Early: Unlike self-exclusion, a time-out of up to 6 weeks can be ended before the full period has elapsed, subject to a 24-hour reflection period after submitting the request. This 24-hour window is intentional — it is designed to ensure that the decision to resume gaming is considered rather than impulsive. After 24 hours, if you still wish to return to gaming, your account will be reactivated.

How to Request a Time-Out:

• Email [email protected] with the subject line "Time-Out Request".
• Include your registered username or email address and the time-out period you want.
• Your account will be suspended within a few hours of your request being received.

If you believe that gambling is causing harm to you or to someone close to you, it is important to seek help as early as possible. Problem gambling is a recognised condition, and support is available. dg99 encourages any player who is concerned about their gambling to reach out — either to our own support team or to an appropriate support organisation.

Contact dg99 Support Directly: Our responsible gaming support team can be reached at [email protected]. When you contact us about a responsible gaming concern, your enquiry is treated with complete confidentiality and handled by a trained team member. We can help you activate self-exclusion, set limits, discuss your account activity, or simply point you in the right direction for further support.

What to Expect When You Contact Us:

• Your enquiry will be acknowledged promptly and handled in English.
• We will not judge your situation or make you feel uncomfortable for raising a concern.
• If you request a self-exclusion or time-out, it will be applied as quickly as possible — we will not attempt to persuade you to continue gaming instead.
• Any personal information you share in the context of a responsible gaming enquiry will be handled with the utmost sensitivity and will not be used for marketing purposes.

Seeking Help Beyond dg99: While dg99 is committed to supporting its players, we also recognise that professional counselling services can provide a depth of support that goes beyond what a gaming platform can offer. dg99 encourages players in Bangladesh who are struggling with problem gambling to seek guidance from mental health professionals, trusted community leaders, or family counsellors who can provide personalised support.

The vast majority of dg99 players enjoy gaming as one of many leisure activities without experiencing any harm. These practical tips are designed to help you keep it that way — whether you are placing your first bet on a BPL match or you have been playing slots for years.