dg99 Frequently
Asked Questions
Everything you need to know about playing on dg99 — from opening your account and depositing via bKash or Nagad, to cricket betting rules, slot gameplay, bonus wagering, and responsible gaming tools. All answers in English, for players across Bangladesh.
This FAQ page covers the most common questions asked by dg99 players in Bangladesh. Whether you are new to dg99 and setting up your first account, an active player working through a deposit or withdrawal query, or someone looking for clarity on bonuses and responsible gaming tools, you will find clear, direct answers below. Questions are grouped into five categories — use the Table of Contents to jump straight to the section you need.
Five Things Every dg99 Player Should Know
Before diving into the full FAQ, here are the six most important facts about playing on dg99 in Bangladesh.
Mobile Wallets Accepted
dg99 accepts bKash, Nagad, Rocket, and Upay for both deposits and withdrawals. No bank account is required — your mobile wallet is all you need to fund your dg99 account and cash out your winnings in BDT.
Strictly 18+ Only
dg99 enforces an unconditional 18+ age policy. Age is verified during registration and may be checked again at withdrawal. Anyone found to be under 18 will have their account permanently closed and deposits returned.
SSL-Encrypted Platform
Every page on dg99.im is protected by SSL encryption. Your personal data and payment details are never transmitted in plain text, and dg99 does not share player information with third-party marketers.
Cricket Betting Available
dg99 offers pre-match and in-play betting on BPL, IPL, T20 World Cup, and all major ICC tournaments. Back the Bangladesh Tigers across a wide range of markets including match winner, top scorer, and total runs.
Fast Deposit Credits
Deposits via bKash and Nagad are typically credited to your dg99 account within 2 to 5 minutes. Always use the exact reference code shown on the deposit screen to ensure your payment is matched automatically.
Self-Exclusion Available
Any dg99 player can request a self-exclusion at any time by emailing [email protected]. Exclusion periods range from 6 months to permanent, and take effect within 24 hours — with no questions asked and no persuasion attempts.
Account & Registration
How do I create a dg99 account?
Creating a dg99 account takes under two minutes. Visit dg99.im, click the registration link, and fill in your username, email address, mobile number, and date of birth. You must be at least 18 years old to register. Once submitted, you will receive a verification message to confirm your account. After verification, you can log in and make your first deposit via bKash, Nagad, or Rocket.
What documents do I need to verify my dg99 account?
dg99 may ask you to verify your identity before processing a withdrawal or if unusual activity is detected on your account. Accepted documents include a Bangladesh National ID card (NID), passport, or birth certificate for age confirmation. You may also be asked to verify your payment method by providing a screenshot of your bKash, Nagad, or Rocket mobile wallet showing your registered number. Verification is typically completed within 24 hours.
I forgot my dg99 password — how do I reset it?
You can reset your dg99 password by clicking "Forgot Password" on the login page and entering your registered email address or mobile number. A reset link or one-time code will be sent to you. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact support at [email protected].
Can I have more than one dg99 account?
No — dg99 strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact [email protected] immediately to have the situation resolved without penalty.
How do I close my dg99 account permanently?
To permanently close your dg99 account, email [email protected] from your registered email address with the subject line "Account Closure Request". Any remaining balance will be returned to your registered payment method before the account is closed. Note that account closure is different from self-exclusion — if you are closing your account due to gambling concerns, we recommend requesting self-exclusion instead, which provides additional protections against re-registration.
Deposits & Withdrawals
How do I deposit money on dg99 using bKash?
To deposit via bKash on dg99, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the transfer from your bKash wallet to the designated dg99 merchant number. Deposits via bKash are typically credited to your dg99 account within a few minutes. Always use the exact reference number shown on screen to ensure your deposit is matched correctly.
How long does a Nagad deposit take on dg99?
Nagad deposits on dg99 are usually credited within 2 to 5 minutes of a successful transfer. The process is the same as bKash — select Nagad in the Deposit section, enter your amount, and complete the payment through your Nagad app or USSD menu using the reference code provided. If your deposit has not appeared after 15 minutes, contact dg99 support with your Nagad transaction ID for assistance.
What is the minimum deposit amount on dg99?
The minimum deposit on dg99 is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks may have a higher minimum — check the Deposit page for the current limit applicable to your chosen method. There is no maximum deposit limit stated, though dg99 may request additional verification for unusually large deposits.
What is the minimum withdrawal amount on dg99?
The minimum withdrawal amount on dg99 is ৳500 for mobile wallet withdrawals via bKash, Nagad, Rocket, and Upay. Withdrawals are processed back to the same payment method used for your deposit — dg99 does not allow withdrawal to a different wallet or account than the one you deposited from. This policy is in place to prevent fraud and protect your account security.
How long do withdrawals take on dg99?
Most dg99 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during business hours (Bangladesh Standard Time, UTC+6). Withdrawals requested late at night or during peak periods may take up to 24 hours. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take 1 to 3 business days. You will receive a notification once your withdrawal has been dispatched.
Does dg99 charge any fees for deposits or withdrawals?
dg99 does not charge its own processing fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges as per their fee schedule. Bank transfer fees, if any, are set by the respective bank and are outside dg99's control. The amount credited to your dg99 account will reflect the net amount received after any third-party charges.
Games & Gameplay
How do I bet on cricket matches at dg99?
To bet on cricket at dg99, navigate to the Cricket section from the main menu. You will find pre-match and live in-play markets for BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Select your match, choose a market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live betting odds update in real time as the match progresses.
What slot games are available on dg99?
dg99 offers a wide range of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The Slots section features classic three-reel slots, modern video slots with bonus rounds and free spins, and progressive jackpot titles. You can browse by provider, by theme, or by popularity. All slots on dg99 use certified Random Number Generator (RNG) software to ensure fair and unpredictable outcomes on every spin.
Can I play dg99 games on my mobile phone?
Yes — dg99 is fully optimised for mobile play directly through your smartphone browser. There is no separate app download required. The dg99 mobile site works on Android and iOS devices and supports all major features including deposits via bKash and Nagad, cricket betting, slots, and live casino games. Simply open dg99.im in your mobile browser, log in, and play with the same account you use on desktop.
What is RTP and does dg99 display it for slots?
RTP stands for Return to Player — it is the theoretical percentage of wagered money a slot pays back to players over a very large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over time. dg99 sources games from certified providers whose RTP values are independently audited. RTP information for individual slot titles is typically available in the game's information panel or paytable within the game itself.
Does dg99 offer a live casino?
Yes — dg99 Casino features a full live dealer section powered by providers including Evolution Gaming and Ezugi. Live casino games include baccarat, roulette, blackjack, and local-favourite game shows, all streamed in real time with professional dealers. You can access the live casino through the dg99 Casino section of the site. A funded account is required to join live dealer tables.
Bonuses & Promotions
What welcome bonus does d g99 offer new players?
dg99 offers a welcome bonus to newly registered players who make their first qualifying deposit. The exact bonus amount and structure — including any deposit match percentage and minimum qualifying deposit — are detailed on the Current Offers page and may change during promotional periods such as BPL season, Eid, or Pohela Boishakh. Always read the current bonus terms before claiming, as welcome offers are subject to wagering requirements and time limits.
What are wagering requirements on dg99 bonuses?
Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the bonus funds can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in eligible bets before the bonus converts to withdrawable cash. The specific wagering requirement for each promotion is listed in its individual terms on the Current Offers page. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.
Can I use a bonus on cricket betting at dg99?
Whether a specific dg99 bonus can be used on cricket betting depends on the terms of that individual promotion. Some bonuses are sports-specific and can be applied to BPL or IPL markets, while others are casino-only or slot-specific. The eligible game types and markets for each bonus are clearly stated in the promotion's terms and conditions on the Current Offers page. Using bonus funds on ineligible games may result in the bonus being forfeited.
Does dg99 have a loyalty or VIP programme?
dg99 rewards regular players through an ongoing loyalty programme that provides access to enhanced bonuses, faster withdrawals, dedicated account management, and exclusive promotions during major events like the T20 World Cup or IPL. Details of the current loyalty tiers and how to qualify are available on the Current Offers page. Players who believe they qualify for VIP status based on their activity can also contact [email protected] to enquire directly.
Why was my dg99 bonus cancelled or removed?
A dg99 bonus may be cancelled if you wagered it on games not covered by the promotion's eligible game list, if the wagering requirement was not completed within the stated time window, or if a breach of the bonus terms was detected — such as placing hedging bets or using a second account. If you believe your bonus was removed in error, contact [email protected] with your account username and the name of the promotion, and the support team will review the case.
Safety & Responsible Gaming
Is dg99 safe and is my money secure?
dg99 uses SSL encryption across the entire platform to protect all data transmissions and financial transactions. Player funds are held separately from operational funds, and all payment processing is handled through established mobile wallet and banking infrastructure in Bangladesh. dg99 also employs fraud detection systems that monitor accounts for suspicious activity. Your personal information is never sold to third parties — see the Privacy Policy for full details.
Is dg99 legal in Bangladesh?
dg99 operates as an online gaming platform serving the Bangladesh market and is accessible to players in Bangladesh via dg99.im. dg99 does not make specific claims about regulatory licensing from any Bangladeshi government body. Players are individually responsible for understanding the laws applicable to online gambling in their location. dg99 promotes responsible gaming and restricts access to players under 18 years of age.
How do I set a deposit limit on my dg99 account?
To set a deposit limit on your dg99 account, contact [email protected] and request a daily, weekly, or monthly deposit cap in BDT. Reductions to your limit take effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period as a responsible gaming safeguard. You can find more information about available player protection tools on the Responsible Gaming page.
What should I do if I think my gambling is becoming a problem?
If you feel that gambling on dg99 is no longer fun and is starting to affect your finances, relationships, or mental wellbeing, please reach out to our support team at [email protected] immediately. dg99 can apply a self-exclusion, a time-out, or deposit limits to your account with no questions asked. You can also visit the Responsible Gaming page for a full explanation of available tools, warning signs, and guidance on seeking professional support.
How do I self-exclude from dg99?
To self-exclude from dg99, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username or email address along with the exclusion period you want (6 months, 1 year, 3 years, or permanent). Your account will be suspended within 24 hours and any remaining balance returned to your payment method. During the exclusion period you will not receive any marketing communications from dg99.
Can I take a short break from dg99 without fully self-excluding?
Yes — dg99 offers a time-out feature that temporarily suspends your account for a shorter period than a full self-exclusion. Common time-out durations are 24 hours, 7 days, and 30 days. During a time-out, you cannot log in, place bets, or make deposits, but your account remains intact and resumes normally once the period ends. To request a time-out, email [email protected] with the subject "Time-Out Request" and your preferred duration.
Still Have a Question?
If your question is not covered above, our support team is ready to help. You can also explore the rest of dg99 — cricket betting, slots, live casino, and the latest offers are just a click away.
Contact Support Directly
Our player support team handles account queries, payment issues, bonus questions, and responsible gaming requests — typically within a few hours during Bangladesh Standard Time business hours.
[email protected]Plain text email address — not a clickable link. Copy and paste into your email client.
18+ | Play Responsibly | SSL Encrypted | All Transactions in BDT | dg99.im