dg99 Privacy Policy

When you use dg99.im — whether browsing as a visitor or engaging as a registered player — dg99 may collect the following categories of personal and non-personal information:

Registration and Identity Data: When you create a dg99 account, we collect your full legal name, date of birth, email address, and mobile phone number. This information is required to open your account, verify your identity, and communicate with you about your account activity.

Identity Verification (KYC) Data: To comply with our Know Your Customer obligations and to process withdrawal requests, dg99 may request copies of government-issued identity documents — such as your Bangladesh National ID card or passport — and proof of address. Verification documents are processed securely and retained only for as long as is necessary.

Financial and Transaction Data: dg99 records details of every deposit, withdrawal, bet, and bonus transaction associated with your account. This includes the transaction amount in Bangladeshi Taka, the payment method used (such as bKash, Nagad, Rocket, or Upay), the timestamp, and the outcome of the transaction. We do not store full payment card numbers; card data is handled by our PCI-compliant payment partners.

Technical and Device Data: When you access dg99.im, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data is used for platform security, fraud detection, and service optimisation.

Behavioural and Usage Data: We record how you interact with dg99.im — including which pages you visit, which games you play, how long you spend in each session, and which promotional offers you view or claim. This data is used in aggregate to improve the platform and, where applicable, to personalise your experience.

dg99 uses the personal data it collects for the following specific purposes. For each purpose, the applicable legal basis is identified.

Where dg99 relies on your consent as the legal basis for processing (for example, sending you promotional emails about offers and events such as BPL season promotions or Eid bonuses), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

dg99 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

Payment Processing Partners: To process deposits and withdrawals, dg99 shares necessary transaction details with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card processing networks. These partners operate under their own privacy policies and are contractually required to handle your data securely and only for the purpose of processing your transaction.

Game Software Providers: dg99 integrates games from third-party software studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, limited session data (such as your player ID and bet amounts) may be shared with that provider to facilitate gameplay and ensure fair results. No personally identifying information beyond a pseudonymous player reference is shared with game providers.

Identity Verification Services: dg99 may use third-party identity verification providers to assist in processing KYC documentation. These providers are bound by strict data processing agreements and are not permitted to use your identity documents for any purpose other than verifying your identity on behalf of dg99.

Legal and Regulatory Disclosure: dg99 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory instruction. In such cases, dg99 will disclose only the minimum data required to satisfy the legal obligation.

Anti-Fraud and Security: In cases where fraudulent activity, money laundering, or other illegal conduct is suspected, dg99 may share relevant account and transaction data with specialist anti-fraud service providers and, where appropriate, the relevant authorities.

dg99.im uses cookies and similar tracking technologies to operate core platform functions, analyse site usage, and (where you have given consent) personalise your experience. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

Essential Cookies: These cookies are required for dg99.im to function correctly. They manage your login session, maintain your account security state, and ensure that your preferences are retained during your visit. Essential cookies cannot be disabled without impairing your ability to use the platform.

Analytics Cookies: dg99 uses analytics cookies to understand how players navigate the site — which pages are most visited, how long sessions last, and where players encounter difficulties. This data is collected in aggregated form and is used solely to improve the platform. Analytics cookies do not identify you personally.

Functional Cookies: These cookies remember choices you have made — such as your preferred language and display settings — to provide a more personalised experience on return visits. Functional cookies are not essential to platform operation but improve convenience.

Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, delete all cookies on exit, and receive a notification before a cookie is stored. Please note that disabling essential cookies will affect your ability to log in and use your dg99 account.

dg99 implements a layered approach to data security, combining technical measures, operational procedures, and access controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

Technical Measures: All data transmitted between your device and dg99.im is protected by Transport Layer Security (TLS) encryption — the same standard used by major financial institutions worldwide. Sensitive data held at rest in our systems is encrypted using industry-standard algorithms. Our infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability assessments.

Access Controls: Access to personal data within the dg99 organisation is granted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular training on data protection best practices. Administrative access to systems holding personal data requires multi-factor authentication.

Data Retention: dg99 retains your personal data for as long as your account remains active and for a defined period thereafter, as required to comply with our legal and regulatory obligations. The general retention periods applied are as follows:

• Account and identity data — retained for the lifetime of your account and for a minimum of 5 years after account closure, to satisfy anti-money-laundering record-keeping requirements.
• Transaction records — retained for a minimum of 5 years from the date of the transaction.
• Support correspondence — retained for 2 years from the date of the last communication in a support thread.
• Analytics and usage data — retained in aggregated, anonymised form indefinitely for service improvement purposes. Individually attributed usage logs are deleted or anonymised within 12 months.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request deletion of your account and personal data before the end of the applicable retention period, dg99 will delete all data that is not subject to a legal retention obligation and will inform you of any data that must be retained and the reason for its retention.

As a dg99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the dg99 support team at [email protected] with a clear description of your request. dg99 will respond within a reasonable timeframe and in any case within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data that dg99 holds about you. We will provide this in a clear, accessible format at no charge for routine requests.
• Right to Rectification: If any personal data held by dg99 about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details (such as your email address and contact number) directly within your dg99 account settings.
• Right to Erasure: In certain circumstances, you have the right to request that dg99 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Note that dg99 may be required to retain certain data to comply with legal obligations even after an erasure request.
• Right to Restrict Processing: You may request that dg99 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, machine-readable format and, where technically feasible, to have it transferred directly to another service provider.
• Right to Object: Where dg99 processes your data on the basis of legitimate interest, you have the right to object to that processing. dg99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

dg99.im may reference or integrate with third-party services — including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — in the course of delivering its services to you. Each of these third parties operates under its own independent privacy policy.

dg99 is not responsible for the data practices of third-party providers. When you initiate a transaction via a payment provider, or when game data is handled by a software studio, that interaction is governed by the third party's own terms and privacy commitments. dg99 recommends that you review the privacy policies of any third-party service you interact with in connection with your dg99 account.

dg99 selects its third-party partners carefully and requires, through contractual agreements, that they maintain appropriate data protection standards. However, dg99 cannot guarantee the security or privacy practices of organisations outside its direct control.

dg99 reviews this Privacy Policy periodically and reserves the right to update it at any time to reflect changes in our data practices, legal obligations, or the services we offer. The date at the top of this page indicates when this policy was last reviewed.

Where a proposed update is material — meaning it significantly changes how we collect, use, or share your personal data — dg99 will notify all registered players via their registered email address at least 14 days before the change takes effect. Continued use of dg99.im after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.

For minor, non-material updates (such as clarifications of existing practices, correction of typographical errors, or administrative changes), dg99 may update this page without individual notification. We encourage you to check this page periodically to stay informed about how dg99 handles your personal data.

Contact dg99 About Privacy: If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how dg99 has handled your personal data, please contact our support team. All privacy-related enquiries are handled in English during normal business hours (Bangladesh Standard Time, UTC+6).

Support email: [email protected]